Help and Frequently Asked Questions    
Professional
  Home page
Blackwell Mapping Online
OS Sitemap
OS Landplan
Payment
Mapping and Data Centres
The National Grid
 
Leisure
  Home page           
25K Series
Landranger
Road Maps
Touring
Help
Basket
 
Related Links
  Books on Maps...
World Atlas...
Folded vs Flat

All Ordnance Survey maps are available folded or flat. Folded maps are the normal folded ones that you can fit in a large pocket. Flat maps are like wall posters. Folded maps are normally available for immediate despatch from stock but despatch of flat maps can take longer.

How to contact us

We're always happy to hear from you - please don't hesitate to contact us if you have any comments on our service or if you require further assistance.

Order Enquiries
If you need to query an order please contact our customer service department, by email at service@maps.blackwell.co.uk or by telephone on +44 (0)1865 3335 36/37/38/39/40/41, stating your full name and order number.

Technical Difficulties Or Comments
By email to webmaster@maps.blackwell.co.uk

If you're having technical difficulties with the site or want to comment on any technical issues, please tell us! We want to improve our service to you. When reporting technical difficulties it will help us if you can supply as much of the following information as you can:
1) Type of browser (Netscape, Internet Explorer, whatever)
2) Version of browser (On the browser window click Help and About)
3) What activity/event was taking place which resulted in problems
4) What happened and any error messages displayed
5) What time the problem occurred, and your time zone

General Enquiries, Comments Or Suggestions For Features Online

If you'd like to see something specific featured on the site, or if you have a query relating to site content, or just want to make a comment please email us at comments@maps.blackwell.co.uk

Rest assured that your email address will not be disclosed, sold or in any other way distributed outside the Blackwell group of companies or their affiliated partners.

Specialist Map Enquiries

Please contact the map centre of your choice to answer your queries. Our map centre staff are fully trained to answer specialist mapping questions you may have on any type of OS map as well as maps published by other printers such as the AA, Collins, Philips, IGN and Michelin.

Blackwell Personal Account

If you would like information on opening a Blackwell Personal Account, or if you have a query regarding the status of your account, please contact personal.accounts@blackwellsbookshops.co.uk

You can also contact us by these methods

  • by telephone on: +44 (0) 1865 3335 36/37/38/39/40/41 between the hours of 08:30 and 17:30(GMT) Monday to Friday
  • by fax on: +44 (0) 1865 333545
  • by post at:
    Blackwell maps online
    Blackwell Extra
    50 Broad Street
    Oxford OX1 3BQ
    United Kingdom

Alternative ways to order

If you would prefer not to order over the Internet, please see Alternate methods of placing an order below.

Top

Payment Options

Payment for items is by the following cards:

  • Mastercard / Eurocard
  • Visa
  • American Express
  • Blackwell Personal Account Card
  • Blackwell Corporate Account Card

Customers with Blackwell Account Cards can use their account cards to purchase items with Blackwell, but we regret that we are unable to issue new personal accounts over the Internet. If you would like to receive further details on Blackwell Personal Account Cards please contact personal.accounts@blackwellsbookshops.co.uk.

Top

Shipping Times & Charges
All items ordered will be despatched immediately on receipt from the supplier. We can ship to any destination in the world.

The chart below shows the estimated delivery time and shipping charges.

UK Delivery Time Cost per item
First Class 1-3 days Free
 
Europe Delivery Time Cost per item
Airmail 5-10 days £1.00
 
Rest Of The World Delivery Time Cost per item
Airmail 5-15 days £6.00

If you have any queries regarding delivery options not covered, please contact us at orders@maps.blackwell.co.uk

Top

Security

uses industry standard Secure Socket Layer (SSL) encryption to ensure the highest security for credit card and personal details submitted to us over the Internet. Recent surveys have shown that there is less fraud on the Internet than in real life situations (such as using your credit card in a department store or at a restaurant), and we're confident that we are offering the secure service you can expect from Blackwell.

Alternate methods of placing an order

If you feel uncertain about giving your credit card details over the Internet, you can complete your order and give us your payment details over the telephone, by fax or by post.

Please provide the following information:

  • The map you'd like to order
  • Shipping details
  • Billing details, including the billing address if different from the shipping address
  • Email address and/or phone number in case we need to contact you about your order
  • Your credit card or Blackwell Account Card number

Choose from four methods of ordering:

  • By email: orders@maps.blackwell.co.uk
  • (please do not send credit card details by email)
  • By telephone: contact Blackwell on +44 (0) 1865 3335 36/37/38/39/40/41 Monday to Friday, 08:30 to 17:30 GMT. Outside of office hours, an answerphone is available on this number to record details of your request.
  • By fax: +44 (0) 1865 333545
  • By post: send to Orders, Blackwell maps online, 50 Broad Street, Oxford OX1 3BQ, United Kingdom.

Top

Refunds and Returns Policy
We will be more than happy to accept maps for return in any of the following cases:
  1. The product was found to be damaged or faulty. We will either replace the product or give you a full refund (including postage costs). Please state which option you'd prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
  2. The product was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will of course be given.
  3. The product does not meet with your requirements. This is subject to the following conditions:
    a) The product must be returned within 28 days of receipt in the UK, 48 days of receipt in Europe, and 4 months of receipt in any country outside the UK or Europe.
    b) It must be in pristine and resaleable condition.
    c) It must be accompanied by a copy of the delivery note or receipt.
    NB: We regret that, in this case, postage costs cannot be refunded.

Products should be returned in their original packaging to:

Blackwell maps online
Blackwell Extra
50 Broad St
Oxford OX1 3BQ
United Kingdom

Products should be returned to us by the most economical method. They remain your property until we have received them.
Returns are accepted at the discretion of Blackwell, and refunds will be given in the same tender type as the original payment.

Please allow 14 days (in addition to the delivery time) for the return to be processed.

You may return products purchased from Blackwell or Blackwell Extra to any Blackwell Bookshop, where the same returns policy will apply.

Our Customer Services department will be happy to assist with clarification of the above points - you can contact them by telephone on: +44 (0) 1865 3335 36/37/38/39/40/41 between the hours of 08:30 and 17:30(GMT) Monday to Friday, by fax on: +44 (0) 1865 333545, or by email at orders@maps.blackwell.co.uk

Top

Cancellations

If you wish to cancel your order at any time, please supply full order details to us. Confirmation will be sent to you once your request has been processed. If the book has already been dispatched to you, please refer to our returns policy.

Please contact our customer services department by email, fax or telephone with your cancellation.

Top

Terms and Conditions

Pricing

Blackwell aims to reflect the most accurate information on prices at all times. We supply items at the publisher's recommended price except where a specific discount is offered. Occasionally publishers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the item at the new price. All prices are displayed in pounds sterling (£).

Cancellation

Please See above

Privacy

Blackwell recognizes the concern of our customers regarding privacy of information. All information you give to Blackwell is stored securely, and is not accessible to other users.

Rest assured that any information you give to Blackwell maps online will not be distributed to any other company outside of the Blackwell Group or its affiliated partners.

Top


 Home  |  Leisure Maps  |  Professional Maps  |  Mapping and Data Centres 
© Blackwell UK Ltd 2002     Images and maps © Ordnance Survey 2002.     Problems? Comments? Please let us know