![]() | Help and Frequently Asked Questions |
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All Ordnance Survey maps are available folded or flat. Folded maps are the normal folded ones that you can fit in a large pocket. Flat maps are like wall posters. Folded maps are normally available for immediate despatch from stock but despatch of flat maps can take longer.
We're always happy to hear from you - please don't hesitate to contact us if you have any comments on our service or if you require further assistance.
Order Enquiries
Technical Difficulties Or Comments
If you're having technical difficulties with the site or want to comment on any technical issues, please tell us! We want to improve our service to you. When
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General Enquiries, Comments Or Suggestions For Features Online If you'd like to see something specific featured on the site, or if you have a query relating to site content, or just want to make a comment please email us at comments@maps.blackwell.co.uk Rest assured that your email address will not be disclosed, sold or in any other way distributed outside the Blackwell group of companies or their affiliated partners. Specialist Map Enquiries Please contact the map centre of your choice to answer your queries. Our map centre staff are fully trained to answer specialist mapping questions you may have on any type of OS map as well as maps published by other printers such as the AA, Collins, Philips, IGN and Michelin. Blackwell Personal Account If you would like information on opening a Blackwell Personal Account, or if you have a query regarding the status of your account, please contact personal.accounts@blackwellsbookshops.co.uk You can also contact us by these methods
Alternative ways to order If you would prefer not to order over the Internet, please see Alternate methods of placing an order below.
Payment for items is by the following cards:
Customers with Blackwell Account Cards can use their account cards to purchase items with Blackwell, but we regret that we are unable to issue new personal accounts over the Internet. If you would like to receive further details on Blackwell Personal Account Cards please contact personal.accounts@blackwellsbookshops.co.uk.
The chart below shows the estimated delivery time and shipping charges.
If you have any queries regarding delivery options not covered, please contact us at orders@maps.blackwell.co.uk
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Choose from four methods of ordering:
Products should be returned in their original packaging to:
Blackwell maps online
Products should be returned to us by the most economical method. They remain your property until we have received them.
Please allow 14 days (in addition to the delivery time) for the return to be processed. You may return products purchased from Blackwell or Blackwell Extra to any Blackwell Bookshop, where the same returns policy will apply. Our Customer Services department will be happy to assist with clarification of the above points - you can contact them by telephone on: +44 (0) 1865 3335 36/37/38/39/40/41 between the hours of 08:30 and 17:30(GMT) Monday to Friday, by fax on: +44 (0) 1865 333545, or by email at orders@maps.blackwell.co.uk
If you wish to cancel your order at any time, please supply full order details to us. Confirmation will be sent to you once your request has been processed. If the book has already been dispatched to you, please refer to our returns policy. Please contact our customer services department by email, fax or telephone with your cancellation.
PricingBlackwell aims to reflect the most accurate information on prices at all times. We supply items at the publisher's recommended price except where a specific discount is offered. Occasionally publishers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the item at the new price. All prices are displayed in pounds sterling (£). CancellationPlease See abovePrivacyBlackwell recognizes the concern of our customers regarding privacy of information. All information you give to Blackwell is stored securely, and is not accessible to other users. Rest assured that any information you give to Blackwell maps online will not be distributed to any other company outside of the Blackwell Group or its affiliated partners. | |||||||||||||||||||||||||||||||||||||||||||||||||
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